Meet the therapists

Yes, you can ask for a specific therapist when you book. Message the team on WhatsApp with the treatment you want, the duration and the therapist's name, and they will try to fit the request into that day's schedule. Availability depends on the hour you ask for, because each therapist works set shifts rather than being on call around the clock, so naming her together with one or two flexible times gives the team the best chance of confirming that exact match. If you have no preference, the team assigns whoever is free and suited to the treatment you picked. Every therapist on the team is trained in European massage technique, so a general booking still puts you in experienced hands. Many guests start this way on a first visit and ask for the same therapist by name next time.

If the therapist you asked for is not free at your time, the team will offer the nearest slot with her or suggest another therapist for the same treatment, depending on what matters more to you, the person or the time. Send your preferred name together with a little flexibility, such as a window of an hour or two, and the team will tell you what is possible that day. Because the whole team works across the European menu, there is usually another option for treatments like Tension Relaxation Massage or Aromatherapy Massage even when one person is fully booked. Evenings fill first, so asking earlier in the day usually gives the widest choice. The spa is open daily from 10 AM to 2 AM, which leaves room to move a session later rather than to another day.

Yes, and it helps to say it before the session starts rather than halfway through. Tell the therapist how firm you like the pressure, which areas feel tight and anything you would rather she avoided, and she will set the pace and depth of the massage around that. You can also ask her to go lighter or firmer at any point during the treatment, and she will adjust straight away without changing the rest of the sequence. If you are not sure what level suits you, a medium start is a sensible default, and the therapist can build from there once she feels how your muscles respond. Guests who want firm, focused pressure from the first minute usually choose Deep Tissue Massage, while Tension Relaxation Massage suits a steadier, more even touch across the whole body.